Retail Services
- Stage 6 -
SIR30216 Certificate III in Retail
The table below provides an overview of the course:
| Training Package | SIR Retail Services Training Package |
|---|---|
| RTO | 90478 - Sydney Catholic Schools Ltd as The Trustee for Sydney Catholic Schools Trust |
| Category | Board Developed Course |
| Unit Value |
2 units Preliminary |
| Duration | 2 years |
| Qualification | SIR30216 Certificate III in Retail |
| Contributes to the ATAR | Yes |
| Work Placement | 70 hours |
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings.
Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Units of Competency
Core units include:
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSLS001 Sell to the retail customer
- SIRXWHS002 Contribute to workplace health and safety
Elective units include:
- SIRXIND002 Organise and maintain the store environment
- SIRXPDK001 Advise on products and services
- SIRXSLS002 Follow point-of-sale procedures
- SIRRRTF001 Balance and secure point-of-sale terminal
- SIRRINV001 Receive and handle retail stock
- SIRRMER001 Produce visual merchandise displays
Work Placement
Students are required to participate in a minimum of 70 hours of work placement.
Eligibility for Qualification
This qualification requires 13 units, comprised of 8 core units and 5 elective units.
Students assessed as fulfilling the requirements for all the units of competency in the course will be eligible for the SIR30216 Certificate III in Retail.
Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of their qualification.
How to Succeed in this Course
To succeed in this course, you should:
-
- complete competency tasks to the standard required
- have a passion for customer service
- happy to do repetitive tasks, eg stock display, maintaining the store
- have a helpful nature
Industries Related to this Course
Industries related to this course include, but are not limited to, the following outlined on the Your Career website:
Video
Watch the video below for a snapshot of opportunities in the industry:
Course Flyer
The course flyer may be viewed below: