- Stage 6 -

Retail Services

Statement of Attainment towards SIR30216 Certificate III in Retail

Overview

The table below provides an overview of the course:

Overview
Training Package	SIR Retail Services Training Package
RTO	90478 - Sydney Catholic Schools Ltd as The Trustee for Sydney Catholic Schools Trust
Category	Board Developed Course
Unit Value	2 units Preliminary or 2 units HSC
Duration	1 year
Qualification	Statement of Attainment towards SIR30216 Certificate III in Retail
Contributes to the ATAR	No
Work Placement	35 hours

Course Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings.

Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Core units include:

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXWHS002 Contribute to workplace health and safety

Elective units include:

SIRXIND002 Organise and maintain the store environment

Work Placement

Students are required to participate in a minimum of 70 hours of work placement.

Eligibility for Qualification

Nationally Registered Training Logo This qualification requires 13 units, comprised of 8 core units and 5 elective units.

In this 120 hour course, students will be trained and assessed on seven units of competency. Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of the SIR30216 Certificate III in Retail.

How to Succeed in this Course

To succeed in this course, you should:

- complete competency tasks to the standard required
- have a passion for customer service
- happy to do repetitive tasks, eg stock display, maintaining the store
- have a helpful nature

Industries Related to this Course

Industries related to this course include, but are not limited to, the following outlined on the Your Career website:

- Accommodation and Food Services
- Arts and Recreation Services
- Retail Trade
- Wholesale Trade

Video

Watch the video below for a snapshot of opportunities in the industry:

Course Flyer

The course flyer may be viewed below: